I have Airtel Postpaid connection from last 3 months. Since I have taken this connection, I have not received the hardcopy or softcopy of my postpaid bill. This is the worst service I ever received from any service company.
When I have taken the connection I have given my email address to get the softcopy of my bill. After 1 month, when I did not receive the bill, I have called the customer care and with my surprise I have found that it is a different email address registered with them. I asked them to change it. After a few days I have activated my online account with Airtel (from www.airtel.in). Unfortunately, the account database was still registered with the wrong email address. To rectify this I called the customer service again and enquired about the previous request and asked them to delete the wrong email address and update the right one in their database. Finally it was communicated to me that my email address was changed and from next month I should get my bills. But I was not that fortunate.
On the second month, I have received an Airtel Postpaid detailed bill of someone else. I could not believe my eyes. A well-established company like Airtel actually does not care about the privacy of their customers. They might have sent my customized postpaid bill to some other email address. And this is going on and on. This is the third month with Airtel postpaid connection and without any difference this month also I have received another customer’s postpaid bill. To pay my bill I have to log in to their website and check my detailed bill. That is the only option I have left out and I am doing the same for last three months. I am so frustrated now that it does not make any sense to call the customer service and get a new request number (I already have plenty of the… I have even spoken to the supervisors few times).
Please let me know how to resolve the issue.
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