The Worst Customer Service from Airtel – A mail written by me nearly a week ago received only an auto acknowledgement not these guys are not even bothered to reply to customer complaints. Pathetic. Read below to see how airtel treats its customers
Hi,
Iam writing to complain about the pathetic customer service provided by your customer care executives. I have a postpaid mobile connection with you for almost 4 years now and yesterday (25th June) my connection had been "barred". I was getting the error message "sim card registration failed". I had called up your customer care from a landline number and told them about the issue at around 2 pm and along with all the details regarding my location landmark and everything. I even gave them a landline number to contact me in case of resolution, however i did not recieve any intimation from you. At around 10 pm when i was jus switched off and switched on again I found that it was working and i left it.
However, today (26th June) I faced the same issue in the morning and called up your customer care at around 8.30 am, your executive assured me that the issue would be resolved in "2 hours" seems like he was on a different time zone. After nearly 3 hours i called back and this time i was asked to narrate the issue from the beginning. Location land mark et al. Dont you guys have a log which records the complaints?? and follow up whether its resolved??? this time your executive went even better. They said they'll get back to me in "10 minutes" and guess wat? surprise surprise again the call never came.
I had to call back again around 1 pm and guess wat your guys would have still wanted to know wat the issue was if i had not asked them to look up for the previous calls. Pathetic.
Again a 2 hour deadline... surprisingly it worked this time and i got a message from airtel saying that my connection has been reactivated. Not so nice considering the fact it should not have been deactivated in the first place. And if there is an issue which you dont know how long its going to take to be resolved dont give timelines which your not able to meet. Atleast have the courtesy to tell me how long its gonna take so that i can make alternate arrangements. And never tell you'll call back if you have no intention of doing so.
Pathetic. Simply Pathetic.
I dont know whether the earlier issue of my calls to 121 going to corporate cell in delhi has been resolved.
However, you wont loose anythin till number portability comes in. However, be sure that i'll be posting a copy of this mail in my blog and forwarding it to all my friends.
Dinesh
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