Sub: Online Bill Payment for 9748710243
This is to bring to your kind attention that I am an Airtel customer for quite some time now and my mobile number is as mentioned above. I am facing a problem with the online payment of my bill. I have tried logging on to my online portal and make a payment. however it did not accept the password for some reason. I tried resetting the password from the same portal. But that did not work.
I have spoken to a number of Customer Service Executives so far on this and also spoken to three supervisors on floor. Nobody seemed to be able to give me a proper solution. Everytime I was told that due to server upgradation this issue is occurring. However I would like to know - Can a telecom company afford to keep their servers down for 48 hours and make their customers suffer for that?
Moreover, since my outgoing is barred, I am not even being able to send the WEBPSWD request through SMS to 121. As informed already for a number of times, I am not in a condition to visit any of your outlets and make the payment physically. Online payment is the only option for me right now.
I am not being able to make any outgoing calls as my outgoing is barred and I am also not being able to make the payment for the outstanding bill. Would like to know, why for no fault of mine, I am made to suffer so terribly.
To add to this, during my interaction with your supervisor Amit Nandi, he clearly mentioned that "Airtel cannot help you. If you cannot pay your bill, it is your problem..."
Would like to know ... Does this go in accordance with your customer service agreement? Is this the way you are used to treat Corporate Customers?
I had taken this connection with the expectation that I will be able to avail the services that has been promised and committed to me.