I had cleared my billed as well as unbilled amount at Airtel ARC at Malad West and placed a request for termination of services. i was assured that the services would be terminated within 48 hrs. However the requets was not executed at their end. I have also tried to make repeated calls to Airtel regarding the matter but everyitme the executive asks me for my details and says that no such request is reflecting on the system. He then places the call on hold saying tht he would tranfer the call to a senior person but the call automatically gets disconnected after a few minutes. I also tried to registered the complaint through the website but the web server was done. I had also tried to approach the ARC on July 12 but they too were unable to help at the moment i went saying tht their systems were down.
I don't understand why is airtel making a simple procedure so complicated and tiresome.