Title : Airtel's poor service on transfer of phone
Complaint : On 7 July 08, I requested Airtel to shift my landline phone from Delhi to Noida address. (Call reference no is 132591). I was promised by Airtel that shifting will be done in max 5 days. Nothing happened even after 7 days - I did not receive any call from Airtel nor the transfer was done so I called up airtel again on 14 july 08 (Reference no 9225686) and got the rude reply that it is under processing and will be done in 1 day. Nothing happened even after 24 hrs and I called up Airtel again on 15 july, the cc representative again said it is under processing and he is mailing the concerned department and shifting will be done on priority basis. Nothing happened till 17 july. Today I again called up airtel and got the same reply - it is under processing (reference no 34300357) This attitude of the India's largest service provider is shameful. Had I requested for a new connection, the whole airtel would have been on my door in 2 hrs. I have incurred huge personal and business loses due to unavailability of phone.