This is to bring to your notice that we have 2 land line connections from Airtel bearing nos.080 41263480 and 080 41263482 in the name of 3MRT Software, are not working.
It is really unfortunate that even after a couple of frantic calls to your customer service it has yielded no response apart from false assurances and wrong commitments.Details of our call report are as follows:
23.07.08 - Reported for a problem of Phone lines inactive.Complaint No.9625720, was assured that it would be ready by 1.00 p.m next day(but nothing happened)
24.07.08 - Reminded again of the problem after waiting patiently until the stipulated time committed.Now i was said that it would be rectified within 5.30p.m otherwise Rs.100/- would be deducted from the next bill
24.07.08 - Called your customer service again after waiting until 5.30p.m and the response again was that the matter would be escalated to the service department and would be treated on high priority.
25.07.08 - Nothing's been done still(12.00 noon)
Now we have the audacity to say that Airtel, which has a big name in the Telecoms industry have faltered on the customer service end.This judgement is not given by just one such instance but after repeatedly facing such problems.
We would expect this issue to be sorted out by the end of today(25.07.08) and also a reduced rentals for the 2 days of non usage in our next bill.We shall also have to short-pay as a penalty for lost business if it is not mended today.
Dinesh V N
HR & Admin
3MRT Software India Pvt Ltd
a Subsidiary of 3MRT Ltd, UK
No.1/5-1/6, 2nd Floor
Krishna Reddy Layout
Domlur, Bangalore 5600071