I am a user of Airtel services for past 7 years. Their Value added services is a unscrupulous way of stealing money in broad day light. Off lately there are stealing money from millions of users across the country.
If you make a call from your prepaid cell after the call is disconnected you get a message how much money is left, along with this message you get few options where there are certain numbers if you click the same, it will activate caller tunes or download ringtones. These numbers are highlighted when you are going thru the message and accidentally with out knowlegde if you press the same it gets activated and you never even now that. your money is Gobbled up by Airtel.
The same is happening with quarter of indias cell phone users, they make money in millions. We may not notice if its one rupee gets deducted but that one rupee from a million users is a lot of money.
The same was happening from a long time and even though the complaints registered are of no use, today they again deducted Rs.50 from my account for setting up a caller tune. when you call the customer care they hang up on you. They say you have activated it which i never did, they say if you press * button it gets activated.Is this the way the biggest cell phone company in india is supposed to behave.
I hope the management team comprising of Sunil Bharti Mittal, Manoj Kohli, Akhil Gupta, Atul Bindal, David Nishball, Dr. Jai Menon, Krishnamurthy Shankar, Narender Gupta, Norman Donald Price IV, S. Asokan, Sanjay Kapoor, Sarvjit S. Dhillon, Shamini Ramalingam, Tina Uneken takes notice of the same and take appropriate action. I would also request TRAI to look into this corrupt way of making money by this company and cancel their license.