Sir, I am pijush kanti bera, a student of Institute of company secretary of India. My permanent address is Vill- Deuli, P.O.- Kalasbarh, P.S.-Sabong, Dist.- Paschim Medinipur. PIN-721467.
My brother-in-law susanta kumar paul has bought a mobile with a lifetime connection from AIRTEL. He has a caller tune & wants to deactivate it. Today, Sunday, August 17, 2008 he came to my house for deactivation, in that time It was unknown to me the number of customer care executive, or canceling process.
I think that, when it activated then a massage must come to his mobile, and I open the inbox. I found that it was activated on 8th august, 2008. So I fell that I will cancel it on or after 1st September. (Because it remains for one month with the same cost)
I am seeing a massage send from 543211 on 8th august, 2008 which has written as under—
“Dear customer, congratulation, your hello tunes has been activated. Call 543213 to listen to full songs (toll free, subscription Rs 30/mon).”
By chance I dial the number 543211 because it comes from the number and I was reading by scrolling the page, also the two numbers was confusing.
Without any response it ended automatically and deduct the Rs 3/. Still I had no complain. It was my mistake that I call wrong number.
Then I call 543212 to listen full song which is the caller tune / hello tune of the mobile. (According to the massage)
It instructs me to press 1. When I press 1 it stopped and no answer then I press the red button and come to the main menu. With in some moment we receive a massage
“ We allotted you to listen music for 10 minutes or dedicate your friends with the cost of Rs 10/” (this is may be not actual words) we do not listen the music or do not dedicate the music to friends, we just delete the massage and see that the balance is o.k. After sometimes we found that, it already cut the Rs 10/. Lastly we found that it was a on demand service, it takes money by writing toll free.
According to sec 34A(3) of MRTP ACT this is an unfair trade practice.
According sec 34B(a) any individual customer (susanta kumar paul) can filed a complain. I pijush kanti bera doing the whole action so I am the witness.
We apply to you, please inquire about this matter. According to sec 48C we demand Rs 10, 00, 000/ fine in cheating of Rs 10/.
That is all your honor.
Every contact will be at 9732609095 (p. bera.)
AIRTEL MOBILE NO – 9002891128. ( SUSANTA KUMAR PAUL.)
Thanks to you.
1.Susanta kumar pal.
2.Pijush kanti bera.
Sunday, August 17, 2008