I am Neha Gupta.
Recently I got admission in a master's course in Delhi. The same started on 16th of July so I had to migrate from Punjab to Delhi. I shifted on the 13th of July and bought an Airtel number (9958681407) on the same day. My number got activated on 13th itself on submission of a photograph and an ID proof (for which I provided a photocopy of my driver's license).
Within the next week I received a phone call from Airtel that I need to submit a fresh ID proof. I followed up and submitted another photograph and 3 ID proofs (a photocopy of my driver's license, my college ID card, my college fee receipt each).
Then about 3 weeks later I received a message from Airtel about the same. The difference was that this message stated that if I do not submit the proof then the services to my number will be withdrawn. I immediately contacted the Airtel dealer from whom I had bought the number. He informed me that the proof has been sent but asked me to give him another proof. I again submitted all the 3 documents mentioned above along with a photograph.
Following this the very next day i.e. 8th August, 2008 the incoming and outgoing call facility on my number was withdrawn. The very same evening I went back to the dealer to get help with the same. On enquiring it was found out that the form had been duly received and had NOT been rejected. Again I was asked to submit another photograph and ID proof. The dealer got in touch with Mr. Pradeep who heads these operations for the Kamla Nagar area, North Delhi. I was assured that my phone will start functioning by Monday. It has been over 10 days and still the services to my number stand withdrawn in spite of regular reminders, incessant visits to the dealer's shop and submission of the ID proof 4 times.
When the dealer called up Mr. Pardeep (9871024223) and asked him to speak to the customer concerned (me), he choose to disconnect the line and switch off his telephone instead.
Being an outstation student, the only mobile phone number that one has becomes even more important. Due to the amazing treatment that I have experienced at the hands of Airtel I had to pick up another alternate number.
Then after 2 days n after calling up a Mr. Gautam (9910392839) a few times I was issued a new sim card. On asking about the the transfer of balance that was present in my old account (9958681407) I was told that that would not be possible.
After about 2 weeks of running around and infinite submissions of id proof I get a new number cause the company is unable to renew the old one and the money spent on the old account is not refunded or transfered to the new one.
Very convenient. This way the company can very well just disconnect all the students accounts and issue them new numbers and make a statement that it is unable to do anything about the balance present in the previous account.
This kind of treatment is not expected out of a company like Airtel. I would really appreciate it if someone from your company would get in touch with me regarding this matter and compensate me for the same.