Dear Sir
I had contacted airtel for a broadband connectivity and in response to my request one Mr. Sohaib had called upon me at my residence at House No.635, Near Saimandir, Sundar Nagar, Raipur (Chhattisgarh) on August 20. He advised me to remit Rs.200 for the fresh connectivity. I was then given to understand that the connection would be made available to me the next day. On 21st there was not development and therefore on 22nd I had contacted Shri Sohaib to enquire as to what happened he advised me to contact one Mr. Malviya in this connection which I did and there was no improvement in the situation. Meanwhile the family living on the first floor of my house had also applied for a new connection. I had been repeatedly contacting both Mr. Sohaib and Malviya regarding the connection and on 23th they told me that there is some technical problem in giving connectivity viz., non availability of space in the distribution box and also in laying the line. This was again confirmed by their Bhopal Office. Then ultimately I asked Sohaib as to when it will be possible for them to give me the connection. In reply he said positively on 25 by 4.oo p.m. he said he would make available the connection to me or else he would return the money to me. Then for 2 days I was out of station. And on my return yesterday I contacted them in the morning they said that they are trying to do it.
However in the afternoon I was given to understand that the their representatives had come to give connection to the family staying upstairs. Then again on enquiry I was told that there is again some technical problem in giving connectivity. Then when I told them that how is it that there is no technical problem to give connectivity to the person who had applied later and also staying in the same building whrere I am staying then they did not know what to say they said that it is reported that there is some technical problem to give connectivity in my house. Then again I contacted their Bhopal Office through voicemail and they told me that the application has been rejected. Now after theis when I informed Mr. Sohaib about this he said that I would have to fill a fresh application and pay another Rs.200 for getting the connectivity. Then I informed him that I do not require their connectivity and that he should pay me Rs.200 for which he said that he will try to repay in the form of a cheque whereas he had taken cash from me.
Will the company take necessary steps to look into this matter and arrange to get me my deposit back at the earliest and also punish the concerned officials to cheat the public like this.
Yours faithfully
Vijaya raman
0 comments