Dear Sir,
I was very happy with Airtel when I was having your 298 celebration plan. I paid Rs. 998 for the whole year and activated your sms service @ Rs.30 (10 paisa per sms). After one year I got a call from Airtel regarding new annual plan @Rs. 1198. The executive told me the benefits of this plan and I agreed to it. After one month of activation, I got a bill from Airtel where I was charged Rs. 1 per sms. So I was surprised to see the bill. Actually nobody told me that the sms service has been de-activated due to new plan. So this was not my fault and it was Airtel's moral responsibility to guide the customers about activation and de-activation of any plan. You can see that in the month of March I was charged Rs.499 for activation of GPRS. After so many complaints that was waived off. But I am still in doubt that this was charged again. I called so many times in customer care for the correct bill but in the result my number was disconnected.
After this I got so many calls to make the payment, I never denied for the payment but insisted for the correct bill. Today, 30.08. I got a call from Mr. Ajay from the numbers 9958297658 & 9818073411 and he misbehaved with me and my husband by using abused language (actualy I cannot write those words publically). So I am feeling insulted by him. Strict action is required to be taken against him so that Mr. Ajay should not use that language with other customers. i am ready to make the payment but the bill should be correct.
Please do the needful and take the strict action against the above mentioned person.
Best Regards
Kamaljeet Kaur
91 9971903888
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