Hello Sir,
I am an airtel customer (mobile no:09900862593). Earlier I recharged with Rs. 498/- because of which I got one year validity (till June 28th) and a talk time of Rs. 300/- . I am staying in Bangalore and I came from Andhra Pradesh. Since I came from AP most of my calls are of STD and I used to recharge with Rs. 34/- with which I could make calls just for Re 1/- to Andhra pradesh.
Since the talk time I got is very limited, I was recharging with Rs. 150/- with which I was getting full talk time. On one day they changed the plan for full talk time and I had to recharge with Rs. 250/- and I got the full talk time. But, suddenly on one day I got a message from airtel saying that Rs. 150/- is back and the same message contains an information that this offer is valid only for three days.
After few days, as there isn't enough balance on my card, I thought of recharging. Since Rs. 150/- is only for three days I thought that the plan is no more and hence I thought that I need to recharge with Rs. 250/- (which I was doing earlier also) and did the same thing. But, to my surprise I got only Rs. 50/- talk time with one year validity from my date of recharge (till 24th August). I immediately called Airtel Customer Care and reported them my issue and the customer care officer was very excited to say that they have launched a new plan for Rs. 250/- (college plan) with which I will get 50/- talk time and a validity of one year.
To my shock, he revealed that now I cannot recharge with Rs. 34/- and I can make calls only at Rs. 1.50/- . He also said that no topups for making calls for 1 rupee are not at all possible with this rate plan. I can't even recharge with Rs. 498/- to go back to the previous plan. I requested him if there could be any possibility that I can go back to my previous plan. I also said that I am ready to loose the balance, which I got from Rs. 250/- and said that I am ready to recharge with Rs. 498/- again. He contacted some one else and said that he made a complaint to change this plan and also said that it would be resolved in 48 hours. It was never resolved. When I called them, they said that it won't be possible to change the plan. But, whenever I called the customer care, they were repetitively taking the request and they were saying very positively that they can change this plan. Finally, they ended up in saying that it's not possible to change.
Though taking a new number won't be a big deal for me, my concern is that i will loose all my contacts. But, if I continue in the same offer I will have suffer for the whole year and I don't even have any option to recharge with any other denomination (even after ready to loose all the validity and 750/- of recharge). I will continue to be spending huge amount of money whenever I call anyone.
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