Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Not granting full talk value-violation of TRAI orders | News #75810

Airtel
Not granting full talk value-violation of TRAI orders

Ashutosh Gangal, RelianceOne Card No. 6048.6310.0024.6506

I had approached Reliance Fresh outlet in Second Avendue, Anna Nagar, Chennai 600 102 for an AirTel top up for my son’s Karnataka number 90084-19857 on 26/10/08. I was informed that the same can be done from their outlet and the full talk time, minus the mandatory service tax would be available. On an amount of Rs. 501.00, it was informed that the talk time of Rs. 443 approx would be available. The counter person was paid the money and told to make the transaction.

However, while stil in the store, I asked my son to check up his balance from Airtel and he informed that the balance being shown was Rs. 338/- approx, while there was pre-existing talk time of Rs. 18/- approx. Thus, the actual talk time as a result of this transaction was only Rs. 319/- approx.

Since this was contrary to the claim made of full talk value, the reversal of the transaction was demanded, which was refused. The attempts to make a complaint and obtain an acknowledgement also came unstuck, since I found that nobody is even prepared to take complaint. After I shouted at the top of my voice, a register was brought out, but no acknowledgement still as the system is not in place. This make Reliance Fresh as absolutely amateurishly organized and staffed. Any place must have a provision for its customers to give complaints and obtain acknowledgement. The system is woeful.

Complaints were written on the register. However, the same can be easily torn off as there is no system of recording, numbering and acknowledging the complaints.

The following relief is urgently requested as reversal has not been agreed to:

1. Increasing the talk time to full talk value.

2. An explanation from reliance Fresh as to why the reversal was not granted immediately when their employee’s information proved to be incorrect.

3. An explanation from Airtel as to why full talk value was not granted even though there are TRAI directives to this effect.

Ashutosh Gangal

617/1, Phipps Road,

Ayanavaram, CHENNAI 600 023

(044) 26453983 (Res)

91-90031-41405


Company: Airtel

Country: India

Category: Miscellaneous

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