Previously the worst service was regular only with the Airtel customer service, recently even the service is worst even in a big city like Chennai and you are located within a KM from their towers. The network loss is atleast once every 15 minutes even if the phone is immobile (placed at the same place). The customer service sends a SMS that the issue will be attended to within a specified time (even though their policy is 24 hours the sms bears a time frame of about 2 - 3 days), but no one bothers to even call back to check the status and the complaints are considered trash.
They are very particular about getting their money from the customers, even if there are 5 - 6 complaints pending open from the customer for a long time. The maximum you can do is disconnect the line and move to other services (even bsnl seems to be a better service compared to airtel).
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