Hi my name is Mohammad M Shaikh, one of the Airtel consumer, My number is 9975231904 Maharashtra new customer since January my concern is regarding poor and pathetic customer service at 121 and 198 customer care number, I've subscribed for SMS pack of Rs.67 in which I was informed that I'll be getting around 500 sms free and yes it was free for 20-23days, but then suddenly I realized that I'm getting charged for the Free sms even though my sms pack service was valid, they charged me for 6 messages then when I called up 198 I was informed that its a know issue, all the sms pack subscribers been facing this problem, but do not worry you will be getting that money back with in 4hrs, I didn't get the money back on top of it the next day I started getting charged again for the SMS, then I called the same number again and then I was informed that the scheme has been changed to all of the customers so hereafter every messages beyond 100sms will be charged from the main account, Oh hello, I never get any notification so how can these company can charged me withing bringing this in to my notice and the most hurting part was when I ask the agent to transfer this to over the supervisor and the supervisor came In and asked me my concern when I told him yesterday it was a different reason now it's different he hung up on me on when I tried connecting back again they hung up on me, I do not understand what kinda customer service we are talking about here, I'm really in a mood to screw the happiness of the service which I'm getting no matter what it takes from me, one of my friend is having same sms pack of Rs67 he is not getting charged over 100sms why is that so huh? am I not paying for the service you are charging as per you required they why you are not giving the proper service, now my another complaint is about the IVR I don't know why the hell agents or the supervisor have removed the option of selecting speak to the representative I do not have that option anymore on the IVR on 121 neither in 198, I want an action to be taken on those representatives by pulling out the calls which I made from my number on 28th February or 27th February early morning please kindly take an action upon the agents and rectify my problems I'm getting charged over 100sms and not able to have the IVR option to speak to the rep please it's a humble request else I'm searching on it, if I get a bingo I will toss them up. Is this called a customer service or just a money making business, what care we are talking about here, ah c'mon I haven't heard about such customer service from any service provider kicking off from the IVR and hanging up the phone over the customer by agents and supervisors and without any notification and our knowledge we have been charged how others can enjoy the same scheme why me??? Would like to hear some positive actions taken against the agents and solve my problem asap please.
I'm sending one of the copy at [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Cc: [email protected], [email protected]
Thanks and Regards.
Mohammad Shaikh
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