Inconsumercomplaints.com » Politics & Government » Review / complaint: DTDC Courier and Cargo Ltd - CONSIGNMENT NOT DELIVERED ON TIME DUE TO NEGLIGENSE OF THE STAFF | News #203840

DTDC Courier and Cargo Ltd
CONSIGNMENT NOT DELIVERED ON TIME DUE TO NEGLIGENSE OF THE STAFF

HELLO,

I had booked a consignment (K38214307) on 13th DEC from TINSUKIA-(DAILY BAZAR) SAMPARK, DIBRUGARH branch of ASSAM. The Consignment had reached CHENNAI on 15th DEC as per your tracking records on DTDC website. The Concerned Branch (Ambattur Branch) or (Anna nagar WEST branch) tried to deliver the parcel on 17th of December at my residence and was unable to deliver it since i was out for some work.

After that they neither called me, nor tried to contact me regarding the issue. The branch sent the parcel back to the sender address on 18th dec. I need the documents urgently and i do'nt understand why they sent the parcel back, with doing only 1 attempt. I called the customer care, they say it will take 4 days to reach KOLKATTA, and from there it will go to the sender's address. I am sendign you a screen shot of the tracking detail from your web site.

Consignment Details...

Shipment No.: K38214307 Reference No.: N/A

Booked by: TINSUKIA - (DAILY BAZAR) SAMPARK, DIBRUGARH On: Sunday, December 13

No of Pieces: 1

Destination: CHENNAI, 600101

Status: ATTEMPTED Tried on: Thursday, December 17

Not delivered for reason: PARTY NOT AVLBLE TRY TOMMOROW

No of attempts: 1

Additional Details... K38214307

Date From --» To Status

Sun, Dec 13 GUWAHATI SUPER FRANCHISEE, GUWAHATI PONDICHERRY BRANCH, PONDICHERRY Dispatched via Manifest # K5378343

Tue, Dec 15 KOLKATA, CALCUTTA CHENNAI APEX, CHENNAI Received via Manifest # K5378343

Tue, Dec 15 CHENNAI, CHENNAI AMBATTUR BRANCH, CHENNAI Dispatched via Manifest # 90400

Tue, Dec 15 CHENNAI, CHENNAI AMBATTUR BRANCH, CHENNAI Received via Manifest # C4657897

Thu, Dec 17 AMBATTUR BRANCH, CHENNAI ANNANAGAR (WEST), CHENNAI Not Delivered Via Manifest # 173773

Fri, Dec 18 AMBATTUR BRANCH, CHENNAI KOLKATA APEX (AIR-SF-AC), CALCUTTA RTO DUE TO CONTINUOUS DOOR LOCK

Track Another Consignment...

Consignment No. Reference No.

Click Here To Track Multiple Consignments

Consignment No. Reference No.

Enter Multiple Consignment Numbers Upto

25 Seperated By Comma.

Click Here To Track Single Consignment

Report Generated on Tuesday, December 22 at 11:47:09 AM

Email My Tracking Details...

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© 2008 DTDC Courier and Cargo Ltd.

Now my point is why can't the branch contact the concerned person, when he is not available on the delivery address?? I need an explanation for this, as the documets were very urgent for me and my carrer which has been ruinned just due to the mistake of DTDC BRANCH.

I'll SUE DTDC BRANCHES in AMBATTUR AND ANNA NAGAR WEST EXTN. for not doing their job properly, if i do'nt get a clear explanation about this. Since i ahve lost an oppurtunity in my life, i am not going to spare DTDC for this.


Company: DTDC Courier and Cargo Ltd

Country: India

Category: Politics & Government

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