I called 877-526-4466 "Answers By" needing a problem fixed, computer would not communicate/recognize printer. Hewlett-Packard verified remotely the printer was all good, problem is in my PC. Answers By tech kept me tied up for 3 hours with remote access and NEVER FIXED ANYTHING! Actually when he finally gave up my computer ran slower, he had deleted items from my start-up menu and programs. Next morning I had e-mail confirmation they had charged my credit card. When I called customer service I was told they WILL NOT REFUND the $99.99 fee and they refused to tell me where there headquarters office is located. NO WHERE on the website does it show where their headquarters is. DO NOT USE THIS SCAM COMPANY!!!
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