To
The Head
After Sales Service/ Customer care
Godrej Interio,
Godrej & Boyce Mfg CO. Ltd.
Pirojshanagar, Mumbai- 400079
Sub: Manufacturing Defect of legs of sofa set
Dear Sir,
I would like to say that I am a regular customer of Godrej Interio (Girnar, Biren Roy Road, West), I have purchased Sofa set, bed, Dining Table, Study Table, Almirah, Understorage, Kitchen cabinet etc. from your company only.
The Sofa set D Alpina Mushroom one 3 seater and 2 one seater purchased vide Invoice No GR/00108/09-10 dated 16-Aug. All the 12 legs of above Sofa set were having manufacturing defect. On call a technician named Biswanath agreed about the manufacturing defect and changed 6 legs in two instalments. For remaining 6 legs complaint lodged vide call no 446644 Dt. 26/4 . The same technician inspected and showed various excuses for not to change the legs. On further complaint a Senior Man Named Bapi Purkait contacted me and sent another technician, the technician told me that he will change the legs. But surprisingly I receive a phone call from Mr. Biswanath who said that I will have to pay for the change of legs though he agreed earlier regarding manufacturing defects and changed 6 legs. I tried to contact Mr. Bapi Purkait but he did not care to listen me. I am again and again complaining regarding legs problem as soon as it came to my notice. This is a discredit that till date your Kolkata centre could not complete the job. In the mean time remaining 6 legs have become slack.
After sale service of Kolkata office is very very poor, it is not expected from a reputed company like yours. I would request your head office to intervene into this matter and arrange for changing the remaining legs of Sofa Set.
Thanking You,
Yours Sincerely
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