Dear Users,
I have a Kotak SunMaxx Solar Water Heater purchased in 2007. The Dealer whom I met to purchase the product was so sweet and interested that he left no stones unturned until the sale was complete. It was not too long before the unit started causing problems. The first service call was awesome, on dot and sincere.
But the story took a turn when the problem recurred not too long after the problem was attended to initially. This time his technicians were all busy (probably looking for new scape goats) and they never found the time to fix the problem.
Meanwhile, as it was my necessicity, I found a plumber who was really very helpful in fixing the problem. Now I have a new problem where the tank is leaking, when approached, the dealer is very happy to help me with a ROYAL charge of Rs.3000/- (which does not include his profits as per his claims). Funny isnt it, when under warranty, the dealer's technicians are all very busy, but void warranty, they find all the time in the world to attend to your problem immediately, what will you call this???
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