I ordered apparel 4 months ago with utsav of 149. dollars. They promised to ship my order in 2 to 3 days. I choose items from their express delivery option which was ready to ship. I had some important occation going on so only for thier express delivery facility I choose to do buainess with them. But they cheated on me. They ship after almost 2 months of my order date. Even they did not feel kine to inform me about that. I was so busy with guests came to visit my home USA from India. Moreover, I delivered my baby only 2.5 months ago when I orderd with utsav. So, I was very busy. But my guests from india including my In laws wanted see me in indain outifts. I fall for lots of fake and false positive reviews of utsav on thier website. I wanted clothes urgently so, I did not did further reaserch about this company and did online payment with them.
When I did not get my clothes 10 days after I placed order than I contacted them by email. They said they are facing problem and They will ship my order in 3 to 4 days. They gave me same type of promise atleast 6 to 7 times, every time I did inquiry about my oprder. "Legally and Morally, They should have inform me after 2 days pass from my order date that "Dear Madam, We can not ship your order in the timeline we promised you at time of the placing order. we can not promise any shipping time for your items right now. So, would you like to wait for your items or would you like to cancel the order? " instead of doing this they did not inform me at all. even after I explain my problem to them that now I missed my occasion and I only choose you because express delivery option of yours. they did not offer refund and all they give me is: false promise about delivery.
After almost two months, When I recieved the items: fittings were horrible, some of them were doubled of my size and some of were short and small for my size, designs were totally changed and it was hard to recognise for my both blouse or choli's that which one is the front part and which one is the back.By first look anybody could tell that this is a work of some inexperienced, inefficient tailors work. Even, it's a shame to call a tailor to the person which stiched my clothes. it was useless for wearing and imrepairable. it was shock for me that after waiting for so long time and after I missed my all occasion to wear those items, Finally when I received them, it was useless. I have done online shpooing many times for indian clothes and I have measure my body and had provided body measurement many times and always had received perfect fittings. Sometimes little bit loose or tight fitting is understanble. Slight different in designs are also understandable. But totally size change and design change is not understandable and acceptable at all which Utsav sarees has done with me. When I asked for refund they told me we will only do ultration and will not give any refund.
Now, I send them all items back in end of the August and this is end of October I have received nothing from them. Whenever I did inquiry, again they started give me promise that they will ship in 2 to 3 days. For last 2 months they are saying same things to me but did Not sending anything.
Now I got tired because this is 4 months passed after I have paid for my items (mid of June) and never got to wear them. So, I told them twice last month that pl. return my items with all changes or return my money because it's very long time and I have waited enough but there is no action from their side.
So, finally I gave them final notice by email that pl. return my money. I don't want your items anymore because: 1. You exceeded the time limits of shipping which is 4 months and 2. You have done very bad job in stitching and moreover I have already missed my all occasions to wear it and those are useless for me now.
After, I send them this email they stop replying my email, They took my money for free and haven't send me anything till today and haven't refund my money yet.
I strongly recommend that never do shopping with them.
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