Inconsumercomplaints.com » Shops & Trade » Review / complaint: Airtel - Service | News #74321

Airtel
Service

I'm using airtel sim for around past 8yrs on wards. only airtel service since i was like their service much at that time. bt now a days it's going to very worst in service.

1) i'm using their message and call booster pack regularly. but last time when my sms booster pack ends, i dint activate that service. n i dint sent any messages since they were cutting 75paisa/sms.& i dint top up my balance too. i was maintaining just 10Rs like that for around 3 months. but after that when i was top up my balance for 100Rs. but suddenly the second day they have cut Rs.38 in my main balance & sent a message as "you have been successfully recharge your sms booster", but i dint activate that. then was called to customer care n asked they just replied as "it's a auto renewal pack, and msg has come before two days of renewal.if you are not interested means you can stop the service via reply to that message". but the fact is they dint sent any messages like that and i dint activate that service

2) like that i'm using their hello tune service too. while starting to using that service they told me that, they will cut 15Rs for downloading charge and monthly rental is 30Rs. rental is not a problem, but just before few days they had cut Rs.15 in my main account. while i'm asking to customer care regarding this, they had replied that " now our system has changed, that we will charge Rs.15 as downloading charge for every three months. " but as a service provider they should inform to their customers about their plan change. but they dint...

now a days not only youngsters, all are liking to set hello tune and to use message n rate cutter service. but if they are doing like this means how we can interested to use their service??? their customer support also not good. while recharging every time they are cuting some amount as 'PF' amount. but if asking regard this means no one customer care executives known why they are cutting that charge. now they pushed us to hate their service as much as how we loved their service...


Company: Airtel

Country: India   State: Tamil Nadu

Category: Shops & Trade

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