The service provided by airtel is worse and pathetic. Its their job to take money in any way they want to but dont provide any service satisfactorily. Now a days Airtel has become money making company than service providing. I have a post paid jodi connection of nos 9818201790 and 9818067360. My validity was still 06/12/07. In order to continue the service without any barred service my husband thought to recharge on 05/12. Suddenly the amt in my cell showed 0 and in grace period.By which I was unable to call even after recharging. I called the customer care executives; they didn't help me out when I said them the problem and said it would be recovered with in 24 hrs. I requested them that I would stay alone at home and during necessity I would not be able to make any call. They refused to help me out and said you can add some value to it and they would compensiate any thing for the problem which is created by them. The CCE's are very pathetic and worse and not helpfull in any manner. Moreover, they said that this intimation had been given to me through sms that the connection will be barred for 1 day, but I didn't get any messge from them. The only message that I received was ''Kindly recharge as today is the last day of your validity period...'' sent on 05/12, 04/12, 04/12, 01/12. The airtel cce lies a lot and this is not the first time, I have seen many instances that they do what ever they want to without intreaming the customers.
I would request you to take necessary action and revert me asap.
Thanks and regards
Sonali
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