I am using AIRTEL prepaid connection. I have internet package balance and SMS pack as well. When I am sending messages from SMS pack, main balance is not supposed to be reduced. Every day I charge and immediately my charged amount is being coming to zero when I am using the SMS services. I do not have any other services active.
First of all, getting the customer care executive online is a tough job on AIRTEL CUSTOMER CARE which is worst in the country. With most difficulty, I could catch them after my continuous trails of 2 hrs and she admitted that and my main balance is getting deducted even without using calls. As she can't do, call was transfered to her supervisor and for the next 20 min he did not come online. Then I had to cut the call.
This is one type of cheating and AIRTEL has started a bad practice of looting people. If any AIRTEL executive can verify my complaint of (8374778839) fom Hyderabad.
I would be grateful if any one can solve this issue as I am unable to reach to AIRTEL CUSTOMER CARE NUMBER
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