Complaint / review / scam report
BSNL
Cant Retrive Broadband Uses

I trited to retrive my Broadband uses details. i contuct with bsnl customer care (By phone(1500) and also by email(callne1@bsnl.co.in)). They refer me a link: " http://selfcare.edc.bsnl.co.in". Now I tried to login in "http://selfcare.edc.bsnl.co.in" but it it displayed "The password you have entered is not correct. Please enter your password again.(SBL-DAT-00569)". i farther contuct with the customer care executive by mail to solve my problem and send mail on

1) Date: Mon, Oct 4, 2010 at 10:13 PM( Fist Complain)

2) Oct 5, 2010 2:14 PM ( First Remainder)

3) Oct 11, 2010 12:47 PM(2nd Remainder)

4) Oct 12, 2010 8:52 PM(3rd Remainder)

5) Oct 13, 2010 2:36 PM(4th Remainder)

but still get no response from their end.

on calling to 1500 one of customer care executive give me two number 03812300038 & 03812300038 to retrive my uses. i call on 03812300038 they refered me to call 2305080. i tride many time but yet not make call to this number. Again when i call on 2300038 the suggest me to retrive it from selfcare.edc.bsnl.co.in and they said they are unable to give the details of broadband uses.

i am sending all the reference mail:

from Kishaloy Modak hide details 2:36 pm (8 minutes ago)

to callne1@bsnl.co.in

date Oct 13, 2010 2:36 PM

subject Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 4

mailed-by gmail.com

This is Remainder No 4

Will i get any type of response from your end?

thanks

&&&- Forwarded message &&&-

From: Kishaloy Modak

Date: Oct 12, 2010 8:52 PM

Subject: Fwd: Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 3

To: callne1@bsnl.co.in

This the Remainder No 3 for my query and your no reply.

i am still waiting.

thanks

&&&- Forwarded message &&&-

From: Kishaloy Modak

Date: Oct 11, 2010 12:47 PM

Subject: Fwd: Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 2

To: callne1@bsnl.co.in

Respected incharge,

This the Remainder No 2 for my query.

i am still suffering of my problem, that is not getting the bradband uses details and cant login to selfcare.

on calling 1500 one of your executive give me two number 03812300038 & 03812300038 to retrive my uses. i call on 03812300038 they refered me to call 2305080. i tride many time but yet not make call to this number. Again when i call on 2300038 the suggest me to retrive it from selfcare.edc.bsnl.co.in and they said they are unable to give the details of broadband uses.

Now what next? Whome i call now? Will my problem solved? please dont say selfcare.edc is not working properly as i found somany people use it.

the solution is simple.. just look your database and find my login id and send me.

i hope this time i will get a proper soluation and as well as a quick response from you.

thanks.........

&&&- Forwarded message &&&-

From: Kishaloy Modak

Date: Oct 5, 2010 2:14 PM

Subject: Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 1

To: callne1@bsnl.co.in

This the Remainder No 1 for my query.

&&&- Forwarded message &&&-

From: Kishaloy Modak

Date: Mon, Oct 4, 2010 at 10:13 PM

Subject: Regarding user id of selfcare.edc.bsnl.co.in

To: callne1@bsnl.co.in

Respected incharge,

I tried to login is "http://selfcare.edc.bsnl.co.in" but it it displayed "The password you have entered is not correct. Please enter your password again.(SBL-DAT-00569)". i changed by password from "Forgot Your Password? " option but still it was fail. i call on 1500 and talked with customer care executive but said me to re-register from "NewConnection" option. i tride, but re-registration is failed as system repaid " ". i think there is a problem in the "userid" as i regenerate the password successfully. Please reply me what is the username for login.

thanks

Name: Kishaloy Modak

Address: Math Chowmuhani, Behind Iskon, Agartala

Phone: (0381)223402

Unique Id: 15032556295

Mobile: 9862161757

&&&- Forwarded message &&&-

From:

Date: Mon, Oct 4, 2010 at 9:55 PM

Subject: Re: Change of Broadband Plan: Remainder No. 1

To: Kishaloy Modak

Dear Customer

This is to bring to your notice that your broadband plan has been change from H250 to BBG FN Combo 600 from 4/October/2010. Regarding the broadband portal kindly visit http://selfcare.edc.bsnl.co.in and sign up. For any assitance kindly give us a call at this toll free number 1500.

Regards

Supervisor

CALL CENTRE NE1
Author: kishaloynet


Offender: BSNL

Country: India   State: Tripura   City: West Tripura

Category: Telecommunications

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