I am a customer of BSNL, Indiranagar, Bangalore.
This mail is to bring to your notice the shoddy customer support facilities provided by BSNL.
Mobile: I opted for 3G services. Yesterday, all of a sudden my outgoing calls, including those to the customer helpdesk, were barred. I checked if I have any intimation pertaining to bill payments. I have not received any bill nor sms intimating of the same. I called the help desk, but the customer representative was unable to provide me as to the reason why my outgoing was barred as "their server was down" and I was requested to call them up again later, which means that I have to use my office telephone or borrow another telephone to make this call to BSNL customer service. Add to this, the pain of waiting to get through the BSNL IVR which talks incessantly about the 3G value-added services, and all the numbers that we are supposed to press for language, other options. Sometimes the call gets disconnected for no apparent reason.
In my next call to the mobile helpdesk, the Customer service representative said she is unable to open the page related to my number and asked me to call the customer desk again after sometime. Upon requesting her to provide me a docket number so that I could reference this conversation to the next customer representative, I was put on hold, and then answered that a docket number cannot be provided and that I would have to approach the BSNL office for more answers. Thats value added services to make you "Cool" like Deepika Padukone from BSNL. Thanks for screwing my day at office BSNL.
Telephone shifting: I requested shifting of my telephone from one locality to another; its been a week, but I have no clue as to what is happening. So, trying to be proactive, I searched for the customer helpdesk numbers on the internet. The numbers listed of general complaints do not exist and the numbers specific to Indiranagar CDE rings, but no one picks up the call.
Honestly, I would not shed a tear if BSNL was disbanded or privatised.
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