Hi sir,
I have been using BSNL Cellone HP Employees CUG plan for the last 2 years and is regulary paying my bills in time. Last month my plan was changed and my rental went down by Rs 75 to Rs 175 (previously it was rs 250). i had also subscibed to GPRS facilty for the last one year which is Rs 150 for unlimited access anywher in India. I got message for the new plan through message and there was nothing described about the gprs plan so I contacted BSNL CSC at Parwanoo. There I was told by a lady customer service executive that the plan was same for GPRS usage anywhere. I am on training nowadaz at Chandigarh. Now for my surprisewhen i got my bill for this month I was shocked it was Rs 3074. i had never paid bill more than Rs 800 during the last two years. So I thought this might be due to some technical faulta at bsnl end. So I went to exchange at Kullu. There I was told that the amount was valid and was charged due to surfing while roaming. My credit limit was rs 2000 and last month I even got a message from bsnl while my limit was about 90 % reached. But this time I didnt got any message only such a big blow when I got my final bill.
Sir even last month when I was roaming my usage was for Rs 872 and I got discount for Rs 702 (as my plan gives discount on incoming while roaming) and my bill wa totalled to amount Rs 544 .But this month my usage is for Rs2, 749 and I have got discount for just Rs282 .This is visibally a blunder mistake and BSNL is not accepting it. that is why I want to register a complaint.
I am not in the position to pay such a huge amount of bil. Kindly guide me how to file complaint against bsnl. I shall be grateful to you.
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Regards,
ANSHUL SOOD
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