I am one of the BSNL customer using 1500 postpaid plan with the no of 9446382008.In this plan i understood from the BSNL office, customercare and IVRS that the incoming calls in roaming and outgoing calls to BSNL network in roaming also absolutely free.Unfortunatly my last two month bills BSNL had charged for my outgoing calls to the bsnl network.
On 13/09/10 i got the reply of my complaint which i had registered on 6-09-10 with the reference no of 1009060033.that my outgoing calls in roaming is not free.As a customer i had used BSNL plan only for my roaming purpose.but BSNL are not giving the proper service and, also i cant able to suffer such kind of issues
By this letter i am requesting to u getting the service which BSNL had offered when the time of activation, or pls make needful for my loss by taken this plan. because it is only the mistake of BSNL.
I Already infrom to BSNLKerala circle DGM Mrs.Rajalakshmi, she is alo saying that the information they had received is the outgoing calls to BSNL network is free in roaming
I recorded the information which i get from the customer care, and i am keeping that records
I expect ur kindness towards me and do the needful as soon as it is possible.