BSNL
Not providing connections

To,

The General Manager Telecom,

BSNL-GKP Dt. 28-02

Sub:-Disconnection of landline phone

R/ Sir,

I am your regular consumer of landline phone no. 2507773 at my residence address G-3 / 72, Railvihar Phase I, Rapti Nagar Phase IV, Chargawan, Gorakhpur 273003 since 1997. After seeing the ads of BSNL BROADBAND connections I also opted for the said broadband connection in 2008. For one year I didn’t have any problems and everything was running smoothly. But from January problems regarding internet connectivity started. After complaining at Raptinagar Telephone Exchange, people used to come and got it repaired on same or on next day. But from March the things got W-O-R-S-T. My modem gets switched off automatically after 15 minutes of switching it on and then gets on after 3 minutes and this drama continues at a regular interval of 5 minutes. After complaining it to SDE/Phones at Rapti Nagar exchange sometimes they asked for the modem checkup, sometimes they said the line is faulty and the lineman will go and repair it. Then the lineman used to come after repeated chase after 4 to 5 days after getting some tips. The same problem arised after 6 to 7 days and again the same chain of regular chase. Moreover when bills are not been send by the concerned I regularly used to deposit a LUMSUM amount of Rs 1000/-, hence there is no question of non payment (which has also been confirmed by the billing units)

Sir, now I feel that I have done a greatest mistake in my life by opting the BSNL broadband services which really stands for BHOOL – SE – NA- LENA and BHAI SAHAB- NAHI- LAGEGA now I am bound to say that your field staffs are making this stuff a truth. It is now requested to kindly CANCEL my connections of both the landline and internet and refund my deposit amount so that I may opt for any private broadband connection like many of my friends have done in my nearby locality. It is also requested not to WASTE the Govt. funds by such type of advertisements when you are NOT ABLE TO give a minimum facility to the consumers.

Thanks a lot.

Yours faithfully

(P. SEN GUPTA)

SENIOR SECTION ENGINEER / NER/ GKP

09415212751