Dear Sir,
This is to inform you that my BSNL (0484-2591592) phone is not functioning properly since the last 25 days. I request you to kindly inform me regarding the procedure through which my phone can be surrendered as I do not wish to keep this phone any more, due to the poor services rendered. Inspite of repeated complaints to the Telephone Office no positive response has been received. I complained to 198 many times and one person came and checked. He gone after saying that cable is fault. I waited again many days and no one came there. After that i called to bsnl pbvr. but no response...
Being a senoir citizen the phone is a necessity for my father but instead it has become a burden as I am paying charges for a phone which does not work properly.
Please take this message as urgent as I am thoroughly dissappointed with my phone services.
Thanks / Regards, MUHAMMED AH
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