Dear Sir,
I have been using BSNL broadband for the past 3 years..Till now i was happy with the billing of BSNL. But in last month (April) i saw that an additional amount of Rs.149/- has been charged against MoD (Music on Demand).
Once phone call received from Hungama and my son give a my mail ID . Also i have saw mail from hungama but i have never login on this.
When enquired at exchange, they said its from bsnl.hungama.com. I am tottaly surprised that BSNL office not aware of this service, accounts officer give me a number and from his table i have requeist to hungama customer care for deactivate my services. I asked for any key number for cancellation but he denied and they have not such facilities.
I really dont know why i am suppose to pay for something which i havent subscribed.
It would be really appreciated if you can take an action on this, as i feel it really humialing (as Rs 149 makes bigger amt). It really kills the reputation of BSNL.
If i am not getting a proper respose from hungama OR BSNL, i will be forced to move this to consumer court and fight against this cheating.
I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.
Thanks & regards,
manoj patel
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