Dear Sir, I'm Anup Das - An Airtel Rest Of Bengal customer in India. My number is 9932827991. Few times before, i called customer service 198 to inform my network connectivity issue. One of Airtel CSA Mr. Pritam / Pratim Banerjee (he told this name but m not sure about the spelling of his name) answered me. I informed him that i felt slow internet service, freequent call disconnect & Indoor - Outdoor signal problem from last 7-10days. I did request him to take a complain againest this issue but he replied with a RUDE VOICE me " FIRST LISTEN MY VOICE & ANSWER ME WHAT I'M ASKING YOU, DON'T TELL ME EXTRA FALTU WORD. (AAGE AMAR KOTHA SUNUN, AMI JA BOLCHI SUDHU TAR E ANSWER DIN, FALTU BESI BOLBEN NA.)'' . I just felt highly surprised to heard that rude voice from a Airtel CSA. And after that when i request him to take complain, he told me to wait to transfer my call to his superviser for better problem. i agreed but after sometime i realise he transfer my call to a blank transfer number & after that call has been disconnected Automatically.
Now the question is - why would i face this type of RUDE VOICE from a Airtel CSA as we are their valuable customer? Do Airtel CSA don't have enough manner to interact Customers? I'm feeling Horrible Surprised. Rebuilt you Customer Complain Desk with good people otherwise deffinitly you'll reduce your customer by this type of ''GOOD'' manner.
Thank You Very Much
Anup Das
9932827991
Alternet number : 9126292324
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