AIRTEL cheating on customers. I was very satisfied with MTNL broadband. Airtel Sales person (commonly known as SELU) who know nothing about Technology but promise everything that customer need and then disappear once cheque is collected and connection is sold. This Sales Man with name "VISHNU" 9810662917 promised following to me (that too after a bit of acting about confirmations from back office which turned out to be fake later):
Cheating -1.
I needed 4 port ethernet router (the same as was provided by MTNL in my existing connection). It was confirmed but later AIRTEL refused to honour this commitment. Result I am handicapped that my family is unable to use 2 PCs (Laptop desktop) parallel for broadband. This requirement was put in writing in application documents. This is a clear case of CHEATING.
Cheating-2.
I requested that first bill should be generated at end of calender months to maintain uniformity with my existing MTNL connection. It was promised but not honored, bill generated in the middle of month.
Cheating-3.
I was promised, Access password to check broadband usage online will be generated but not done till date which is more than 1 month.
Cheating-4.
I was promised that my e-mails of existing MTNL server shall be automatically routed to new E-mail account after I surrender MTNL. Not done. Now they say can not be done.
Cheating-5.
Promised speed will be better than MTNL at 512KBps, actually 512 is max limit whereas in MTNL max limit was 2 Mbps. Thus speed is actually worse than MTNL.
Cheating-6.
Broadband usage for first billing period as per Bandwidth Monitor Pro software on our PC is 0.9 GB and billed by AIRTEL: 1.29GB. About 25-30% more.
Nobody seems to be answerable. For complaint follow ups, everytime new person takes up call, and he has no background of the complaint already lodged. Highly, unprofessional, customer un-friendly complaint management system.
Think twice before changing over to AIRTEL broadband service.
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