I, Seema Chikkanna bearing an airtel connection # 9845184061 would like to inform you that the service now a days has drastically dropped. I have been using this connection since 8 yrs approx. Following are my concerns:
1.Payment updation- Even after the payment is being made the SMS is not received immediately. Its not updates for days together, But regular bugging messages from your end keeps coming to make the payments. When you can provide a receipt for a landline bill why not for a post paid?
2.Complaining the customer care- When one calls the customer care, they ask you for some receipt no after the payments. How a customer is supposed to give that when he has not received any SMS?? Having complained to your so called your floor manager, she said she would be getting in touch with me, but never received a call back.
3.Billing not updated- My bill as on 18th Aug 08 was Rs. 763.00 and on 19th Aug 08 it was Rs.934.88. How is it possible that in just a days time my bill runs upto Rs.171.88???
4.Internet updation- My detail billing is not updated on the internet. How am I supposed to cross check??
5.Rude caller- There are few calls received by you people where the ladies are really rude. They are not even bothered listen to the customers. They have slamed the phone many a times..
Now, let me ask you this, will you be able to solve these problems, or should we look for any other option? Its really been frustrating and annoying with such sort of service. As the company is growing, looks like the service is getting really really pathetic. Pathetic is not the word!!!