Complaint / review / scam report
Airtel
Poor Service

My number is 8146520203. I lost my Phone on 22 Oct 2010 and got it blocked the same day. In the evening, I went to the Airtel Center in Manimajra to get a new SIM where on payment of Rs. 25 a new SIM was given to me alongwith a commitment that the number will work in 2 hours which dint happen. I called up the helpline at 9 PM and sent a request thru them. i was promised the number will be activated by next day which happened. the number started working at five in the morning but at around 10 AM, it again stopped working and I got the message "SIM card registration failed". I again spoke with the helpline where I was told by the frontline agent (Rajan) that the SIM was corrupted because of wrong request having been fwded by Airtel, so i will have to get a new SIM which will be done in 24 hours which was unacceptable to me as i already had waited more than 15 hours for a simple SIM swap. I asked for the manager who in turn told me that my complaint will be fwded by the number will be activated by Monday as SUNDAY IS A NON WORKING DAY. i am highly dissatisfied and wont ever recommend Airtel, which wrongly claims to be a customer oriented company. Your service sucks and your ppl are equipped to do nothing but to say sorry. this has caused a lot of inconvenience and loss to me even when i did everything right. Airtel, if someone has to make a payment offers to send executives to collect the money but it disappears when the customers need them. very sad state of affairs... i hope you are able to do something about this or close your company and move to africa completely coz thats where you should be where ppl can still live without being connected to 36 hours. i am glad to inform you that india has long moved out of that era and you gotta pull up your socks and do something about your shoddy service.

Manju
Author: manjuchandel


Offender: Airtel

Country: India   State: All India

Category: Telecommunications

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