I am Sarfraj Shigave customer of Airtel since last 2 years. I have two postpaid mobile connections of Airtel. I am paying the Airtel bill on regulag time. Just check my billing details. I have paid all the bill before due dates. My mobile no.s are 9970015336 and 9970015337. Since yesterday morning my second no. i.e. 9970015337 is showing not in use. Means when I am calling that no. its showing that this no. is not in use. I have tried to call customer care. They told me that as Airtel is updating system they cant do anything upto 11th of Sep. 2009. Today morning I went to your Tilak Road¿s customer care service center. The office time is 10.00 am to 8.00 pm. The office opens at 9.30. I went there at 9.50. But the sweeper man refused me to seat in the office. He told me to wait outside the office. I asked him that I will wait inside as there are just 10 minutes remain. But he was speaking very rudely with me. Then up to 11.oo am no one Airtel employee was available in the office. At 11 o¿clock one lady came. I told her my problem. She told me there are phones. So call on 888. I tried to call on 888 but the call was dropping. I again told her it¿s not connecting. She can¿t do anything; you have to wait for half an hour as express office employee will came half an hour late. I asked her ¿But office time is 10.00 to 8.00¿. She told me those express officers are used to come late by half an hour daily. So we can¿t do anything.¿
In this way I was there up to 11.
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Today its 10th day my no. is off from there side. Last saturday 12/09 I have submitted all the necessary documents which Airtel have asked. They told me that within 24 ours it will get started and still its not.
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