Inconsumercomplaints.com » Telecommunications » Review / complaint: AirCel - Recharge | News #292

AirCel
Recharge

This is the first time I tried Aircel and experienced the worst service I have ever seen. Your customer care people are completely knowledgeless and "very" rude. I attemped 6 times and they put me on hold and I was disconnected. Reason I called was I rechargedfrom your website "https://epayment.aircel.com/online-recharge/". It gave me several topup options including Rs68.I opted for 68 and paid through my bank card. I recevd 2 SMSs, one for processing and other with recharge of Rs.0 successfull. Transactionid is "UER11092215341100306". I got different responses from your customer care.1:We cannot see any recharge.2:(Most ridiculous) We see the recharge but we do not have option for recharge of Rs.68 (what??? it's your own site which gave me option for Rs.68.I did not enter the amount myself) 3:We see the recharge but go and check your bank as amount may not have been deducted (I clearly see Rs.68 deducted from my bank account). I don'tknow what king of system you have there but I need either my money to be refunded or my balance updated with Rs.68.Please take the action ASAP.


Company: AirCel

Country: India

Category: Telecommunications

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