Sub: Reversal for the Rs. 37 deducted without my permission on my prepaid number: 9413926524.
I received a call from the number 9414000515 at 14/11 06:09:40 where recorded voice was for caller tune. I disconnected he call and after some I received he message as confirmation of activation of caller tune and Rs. 37 were deducted from my balance. I called customer care immediately and informed about the same. Customer care executive was not ready to lodge the complaint against it. However he said that if that is the mistake form BSNL then we will get the refund. However he was not ready to lodge the complaint and provide me the complaint number. The other part it I had to call 5 to 6 times to talk to customer care. The phone was hung up 5 times. Finally I called again at night and talked to representative Rahul and he was not lodging the complaint however when I requested him he did hat and provided me the complaint number k157894822. Now caller tune had been deactivated but the amount has not been refunded yet.
I did not opt for the service at all. In order to avoid such circumstances I switched off the mobile but it has been activated on my mobile without my consent. This is the forced way to sell product or services. I request you to refund my balance because I never opted this. This is a forced service.
Regards,
Chintan
9891253253
[email protected]
0 comments