Sir,
I have idea post paid connection number 9814441947. I have an issue regarding bill for
internet connection on my number which I never used. I am using this number from last four years.
I have not activated any GPRS internet services on my number and not asked for
themever. I was using internet on my phone through bsnl broadband wi-fi connection
at my home. On 29 Feb I got a message showing bill of Rs. 1386 for internet usage which I never used
and my outgoing call service is also withdrawn. This is very unfortunate that company like
idea is doing such acts. First thing is that the unwanted services are
activated without the knowledge of costumer and secondly credit limit of my account is
700 Rs only, how could they allow me to do usage above than my credit limit. I called
to customer care but they have no answer to my query. It is very annoying as i
have no outgoing call services from more than last 24 hours and no solution. I
wanted to discontinued the connection with immediate effect as i dont want to be the
part of company having hidden services and charges and having lack of transparency
with customer.
regards,
Bhavneet Singh
9357001947
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