I usually recharge my Airtel number through rechargeitnow.com (an online recharge website), but on 23 November I visited the site and did a 50 rupee recharge from rechargeitnow.com using my online bank account but unfortunately I did not receive the balance in my phone but the money was deducted. Then, after about 30 minutes i visited www.airtel.co.in to recharge my phone, and I recharged it with 50 rupee talk time but again I did not receive the amount in my phone. So against two 50 rupee recharge amounts, I had ZERO balance and 100 rupees were already deducted from my account. I thought it might be a server problem so I waited for about 3 hrs. Then I wrote a mail to both the sites, rechargeitnow and Airtel, and after few minutes received the confirmation mail from both, whereas rechargeitnow replied to my query the same day, Airtel just sent me a text message showing a reference number 1123273131 at 6:56pm. As I had received the mail from rechargeitnow showing the concern over the unsuccessful recharge so I did not reply them, but instead, I mailed Airtel again at 7:00 pm, and at about 7:50 pm I again recharged my phone from rechargeitnow.com for rupee 50 and I successfully received the amount this time. Then I received a text message again from Airtel showing a reference number 1123367221 at 8:34 pm, but I still did not receive the recharge amount. After 6 hours, no recharge, I was very annoyed with the Airtel service but I thought of waiting for another day. Next morning, I woke up and was vey happy to see the 50 rupee recharge which I did from rechargeitnow was successfully received but no sign from Airtel.co.in. The funniest thing was that the Airtel morons mailed me and asked after reading my mail that what was the MODE of recharge, which you can see in below mail that I have mentioned clearly. When I checked my mail next day, they had sent a mail saying my request has been forwarded to concerned deptt.
I mailed them again on 26 November and received a mail asking for the transaction ID, and the time and the number, I gave them the Number and the recharge date and time, but as I did not receive any failure message so how could I gave them the Transaction id. But again they replied to my mail saying that they need an alternate contact number and blah blah… but till date I haven’t received the Airtel recharge and neither my money has been refunded, they are replying to my mails asking me silly questions but I know I wont receive the recharge. They just will play mail mail for the time I am mailing them, and when I stop sending the mails, Game over.
I sent about 5 mails and received 5 funny replies.
But I warned them for a Forum complaint which I am doing now, so please be aware of the Airtel.co.in Online Recharge. I was lucky to loss only 50 buck as I was about to recharge for 333.
Below are my few of those mails
First Mail, clearly showing the mode of recharge
to [email protected]
date Mon, Nov 23 at 5:37 PM
subject Top up problem
mailed-by gmail.com
)
Hi,
I recharged my mobile no. 9915767710 form www.airtel.co.in today and it has not been recharged yet. The transaction was of 50Rs and its showing on my bank statement as BIL/000129832067/0119/919915767710/91991,
Please either refund the money or send the recharge
Thanks
Varun
date Mon, Nov 23 at 8:32 PM
subject Re: TOP UP PROBLEM [|BAL|9915767710|2311200911925|]
hide details Nov 23 (7 days ago)
Dear Mr. Varun
Thank you for contacting Airtel.
As per your previous interaction you had expressed concern over the non receipt of recharge amount of Rs. 50/- for your Airtel number 9915767710.
We sincerely regret for the inconvenience caused to you in this regard.
Please be informed that your concern regarding non receipt of recharge amount of Rs. 50/- has been forwarded to the respective department and the service request number for the same is 1123367221. We request you to make note of the service request number for future communication and correspondence.
We will revert to you by 25/11/09. We request your cooperation till such time.
For further assistance, mail us at [email protected]
We value your association with Airtel.
Warm Regards,
Sandhna Sekar B
Customer Care
Bharti Airtel Limited
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