I am a retired D.O.T. staff and have availed concessional landline telephone (25883112) facility since 1999 till 24th March at Thane, extended by D.O.T. vide order number 2-79/94 PHA Dated 25/09/1998.
Since i am shifting to Chennai I surrendered the telephone and got the services disconnected on 24/3 vide their workorder number 915 dated 24/03.
While the telephone was installed, I paid SECURITY DEPOSIT and the receipt number 30879 dated 19/5/1999 was received by me from CHARAI TELEPHONE EXCHANGE, THANE.
I approached the Charai exchange for the refund of security deposit on 24th March. the simple rude reply was that the security deposit amount was already sent to me in 01 by cheque but i have not received any such amount. I asked them to furnish the cheque number, date of dispatch, etc, but they utterly refused as they claimed that there is no record available with them BUT THE RECORD IN THEIR COMPUTER IS STILL SHOWING THAT SECURITY DEPOSIT OF RS. 3000 IS WITH THEM.
The reply itself was very harsh from the accounts department.
My contention is that either they make the payment or give details of the payment sent by them.
As i am a retired person, running from pillar to post is not feasible and the follow-up expenses will mount up.
Since i am leaving Mumbai in 10 days time and there is nobody to follow up in mumbai, I request you to get my security deposit asap.
Your intervention is highly solicited.
Yours Sincerly
Parvathy Venkatesan
9833314816
9619143142
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