Complaint / review / scam report
Idea Cellular
Double payment

I had a number that was 8605122600 which was changed recently on 26th Nov 2012 to 7350540200, I had a auto payment facility on my old number hence the amount of Rs 2848 /- was deducted on the 1st DEC 2012, as my number was changed i forgot i have a auto pay facility on my account hence i made a payment of Rs. 2748 /- through the idea cellular website..which has gone through and has updated on their system..but my first payment of Rs 2848/- is still missing.. I have also contacted my bank regarding the same... they have asked me to get in touch with idea as they have already made a payment to Idea. have called Idea several times and have logged a complaint as well, have sent emails but no reply..... numbers for complaint but they dint sort anything out...they keep on given reference numbers have also sent my bank statement to them but all in vain, please help..

Thanks!

Abhilasha.
Author: awaghmare


Offender: Idea Cellular

Country: India   State: Maharashtra   City: Pune

Category: Telecommunications

2 comments

ideacellular 15 December 2012, 6:41 AM
Dear Sir,

We wish to inform you that your complaint for ECS Payment Not Posted related issue has already been initited with us; under reference number 161450407 and you shall hear on the same at the earliest.

Regards,
Ideacellular
ideacellular 19 December 2012, 12:10 AM
Dear Sir,

We regret to inform you that we are unable to find your payment details, thus we request you to forward us a screen-shot of the bank statement (un-editable) showing the deduction made from your account towards recharge of your number on our E-mail ID.ccare.9822012345@idea.adityabirla.com. for further course of action.

Regards,
Ideacellular
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