Complaint / review / scam report
Reliance
DEDUCTING MAIN BALANCE AND GIVING VAS CRBT SERVICES WITHOUT ANY REQUEST

ONE OF MY FRIEND HIS NAME IS K. APPA RAO. HE IS A CUSTOMER OF RELIANCE GSM. HIS RELIANCE GSM NO. 9025790681. NOW HE IS IN ROMMING FOR OFFICIAL DUTY IN ASSAM STATE. HE INFORMED ME OVER TELEPHONE THAT DAY BY DAY HIS MAIN BALANCE IS DEDUCTING WITHOUT ANY SELF REQUEST FOR ACTIVATION OF VALUE ADDED SERVICE AND WITHOUT ANY USAGE OF VALUE ADDED SERVICE. SINCE ONE WEEK HIS MAIN BALANCE IS DEDUCTING DAILY RS.2/-. THEN I COMPLAINED TO RELAINCE GSM CUSTOMER CARE IN THIS REGARD. AFTER HEARING MY PLEA THEY HAD GIVEN A ASSURANCE THAT DUE TO ACTIVATION OFCALLER TUNE DEDUCTING THE MONEY. THEY HAD FURTHER INFORMED THAT THEY DEACTIVATED THE SAME AND MONEY WILL BE REFUNDED SOON. EVEN AFTER THE COMPLAINT DEDUCTING HAS NOT YET STOP. DAY BY DAY MAIN BALANCE IS REDUCING. SINCE HE IS IN ROAMING, HE COULD NOT ABLE TO SPEAKWITH CUSTOMER CARE. HIS ALTERNATE CONTACT OF ASSAM SIM NO.9707225304. SO KINDLY EXAMINE AND MAY BE RECTIFY AND REFUND THE BALANCE PLEASE. AND FURTHER REQUESTED THAT IN FUTURE SUCH TYPE OF PROBLEM MAY NOT TO REPEAT TO HIM PL.. Yesterday again 10/k charged for renewal of vas crbt service. Without any request reliance is activating vas services and deducting money. Pl examine.
Author: modernsociety


Offender: Reliance

Country: India   State: Tamil Nadu   City: Vellore

Category: Telecommunications

1 comment

RCOMcare 26 December 2012, 2:22 AM
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care
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