Complaint / review / scam report
Aircel
SPAM SMSs by Aircel

I'm FED-UP by the SPAM SMSs being sent by Aircel from numbers like DD-655315, DD-655515, DD-651001, DD-655514, DD-653131, DD-AIRCEL. I have an AIRCEL prepaid connection for more than 2 year now, I am registered on DND.

For the last few months I'm receiving unwanted messages from numbers like DD-655315, DD-655515, DD-651001, DD-655514, DD-653131, DD-AIRCEL (There seem to be unlimited numbers but most of them start from 'DD').

The SMSs sometimes even reach 20-25 daily which is irritating. Customer care keeps giving me complaint numbers and assurance that these messages will stop but nothing happens.I have also complaint numerous times to 1909, every time I complain they send following acknowledge message:

"Dear Customer, we have received your UCC related Complaint, you will shortly receive the SR Number."

I have kept a few of these recent acknowledgements in my inbox. I still have acknowledges saved in my sms inbox send to me at following times :

2:28 PM, 11 Dec

2:51 PM, 11 Dec

5:59 PM, 11 Dec

2:48 PM, 12 Dec

6:35 PM, 12 Dec

7:42 PM, 12 Dec

1:41 PM, 13 Dec

5:43 PM, 13 Dec

2:39 PM, 15 Dec

2:42 PM, 15 Dec

9:53 PM, 15 Dec

2:56 PM, 16 Dec
Author: mairaj1


Offender: Aircel

Country: India   State: Delhi   City: South Delhi

Category: Telecommunications

1 comment

aircel_india 19 December 2012, 2:04 AM
Dear Customer,

We regret for the inconvenience caused. Kindly share your 10 digit Aircel no for us to be able to assist you. You can also write to us at aircelsocialmedia@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards

Aircel Social Media Team
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