Complaint / review / scam report
Reliance Communications
ACTIVATION OF BLACK BERRY

Dear Mr. Sandeep,

After receiving the reply from your office, i dialled customer care blackberry and was informed that mapping is still not done and i will have to go to the Reliance gallery again.

My wife went to the santacruz west gallery where the attendant Mr. Ashok attended her. He had sent the mail on 15th December when i went to the gallery.

He informed me that the black berry will be activated in 3 hours time. He also gave me the Reliance gallery number 9699163626 where he would give me the feedback. This number is always switched off, which is meant for customers. My wife on asking Mr.Ashok about the gallery fone, he was adamant and rude with her.He told her it is none of your business whether the fone is used or not.

However, on persuading the matter with him, he once again sent a mail for activation of black berry services yesterday but till today my black berry is not activated. I called your blackberry servies customer care on *389, 180030008989 where the operator did not give me satisfactory reply. i talked to his superior Mr. MOHAMMED HUSSAIN who too was rude with me and told me that he cannot help me and i will again have to go to the gallery.

I am asking you one question, do i have to give up my office timings and visit the gallery again and again? Either Mr.Ashok is not competent to activate the black berry or he is telling lies that he has sent a mail.

What do i do now? You may put yourself Mr. Sandeep in my place and reply me the question.

i am awaiting for your reply immediately.

Regards

Rajendra V Bhatia

> Subject: Your Request No.- - Customercare Blackberry181212-1-(activation of post paid black berry)-(RE: Your Request No.- Customercare Blackberry181212-1-(activation of post paid black berry))

> To: rvbhatia007@hotmail.com

> CC:

> Date: Wed, 19 Dec 2012 12:08:42 0530

> From: Customercare.Blackberry@relianceada.com

>

>

> Dear Rajendra,

>

> This is with reference to your e-mail dated December 19, 2012 for given

> Reliance BlackBerry number 9372179169, regarding BlackBerry handheld.

>

> We apologies to inform you that it will take some more time to resolve the

> mentioned issue. As we have already escalated your issue to concerned team.

>

> As soon as it is done, you will be informed by us.

>

> Assuring you of our best services always.

>

> Thank you for choosing Reliance.

>

> Regards,

>

> Sandeep Nagpure

> Officer-Customer Care

> Reliance Communications Limited

>

>

>

>

>

> IN RESPONSE TO YOUR REQUEST SENT ON: 12/19/2012 at 11:53:07 AM

>

> DEAR MR. SANDEEP NAGPURE,

> I AM VERY MUCH DISTURBED THAT YOUR COMPANY IS NOT ABLE TO TAKE ANY ACTION

> ON MY PROBLEM.

> I AM NOT ABLE TO UNDERSTAND WHY IT TAKES A LONG TIME FOR ACTIVATING BLACK

> BERRY SERVICES.

>

> I WOULD LIKE TO DRAW YOUR ATTENTION THAT IF THE SERVICES ARE NOT RESTORED

> BY TODAY EVENING, I SHALL HAVE NO ALTERNATIVE BUT TO SWITCH OVER TO OTHER

> MOBILE SERVICES PORTABILITY.

>

> MY SON HAS ALREADY SWITCHED TO OTHER MOBILE SERVICES DUE TO LACK OF

> RESPONSE FROM YOUR COMPANY.

>

> AWAITING FOR YOUR REPLY IMMEDIATELY.

>

> REGARDS

> RAJENDRA V BHATIA

>

> > Subject: Your Request No.- Customercare Blackberry181212-1-(activation of

> post paid black berry)

> > To: rvbhatia007@hotmail.com

> > CC:

> > Date: Tue, 18 Dec 2012 13:49:50 0530

> > From: Customercare.Blackberry@relianceada.com

> >

> >

> > Dear Rajendra,

> >

> > This is with reference to your e-mail dated December 18, 2012 for given

> > Reliance BlackBerry number 9372179169, regarding BlackBerry handheld.

> >

> > We apologies to inform you that it will take some more time to resolve

> the

> > mentioned issue. As we have already escalated your issue to concerned

> team.

> >

> > As soon as it is done, you will be informed by us.

> >

> > Assuring you of our best services always.

> >

> > Thank you for choosing Reliance.

> >

> > Regards,

> >

> > Sandeep Nagpure

> > Officer-Customer Care

> > Reliance Communications Limited

> >

> >

> >

> >

> >

> > IN RESPONSE TO YOUR REQUEST SENT ON: 12/18/2012 at 01:16:08 PM

> >

> > Sub: Activation of my Black Berry from Prepaid to Post paid

> >

> > Name: Rajendra V Bhatia

> > Reliance CDMA mobile number: 9372179169

> >

> > Dear sir,

> >

> > I had given request on 8th December for converting my Black berry mobile

> > number from pre-paid to post paid.

> > The post paid activation of my telephone number has taken place but the

> > conversion of Black berry services are not activated yet.

> > I visited your gallery and they informed me that the same wiill be

> > activated soon.

> >

> > I called your customer service on 15th December, again on 17th

> December, and

> > Black berry customer service and they gave me the same reply to visit the

> > gallery as the mapping of my mobile is not done.

> >

> > Yesterday I visited your gallery at Khiranagar Santacruz West @ 7.30 pm,

> i

> > informed the concerned person that the mapping of my mobile is not done.

> He

> > at once called your office and sent a mail to activate the black berry

> > services by doing the mapping. He informed me that it will take 3 hours

> to

> > activate the black berry services.

> >

> > I again called up your number 1800-3000-8989 and i was informed that your

> > office doesnt show that my number shows black berry fone.

> > I was informed that i should visit the gallery once again.

> >

> > I want to ask a question, how many times should i visit your gallery

> > leaving my office and take leave for such a small thing?

> >

> > In view of this, i am very upset that i am not getting a response from

> your

> > office from any one.

> > I request you to do the needful or else I will have not alternative but

> to

> > go to the media and inform them that a company claiming to be the world

> > best company is not able to activate a small instrument known as Black

> > berry.

> > Awaiting for immediate action.

> >

> > Regards

> > Rajendra V Bhatia
Author: RAJENDRA V BHATIA


Offender: Reliance Communications

Country: India   State: Maharashtra   City: Mumbai City

Category: Telecommunications

1 comment

RCOMcare 26 December 2012, 3:27 AM
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care
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