Inconsumercomplaints.com » Telecommunications » Review / complaint: Aircel - LOST PHONE LOCKING THE IMEI | News #47873

Aircel
LOST PHONE LOCKING THE IMEI

LOST PHONE LOCKING THE IMEI

When a cell phone is stolen and the user wants to ban it from using any network, he must have access to the IMEI no of the device. The owner must report their local operator with the IMEI no, to block the device. The network provider has a shared database known as EIR (Equipment Identity Register). The network provider then puts your IMEI serial no. in that database. To communicate this IMEI no. to Central Equipment Identity Register (CEIR). CEIR also known as IMEI database, it is the central database system for various network providers.if an IMEI no. is blacklisted in CEIR the mobile will not respond to any service provider network. The IMEI is not easily changeable thus making the device useless for the thief.

This statement is very true and followed globally by all the service providers. TRAI in India also has a database to which all the service providers in India have access, however when on March 22 I lost my mobile in Hyderabad (the number belongs to Bengaluru) the sim was not blocked but for locking the handset Aircel legal department said that I have to contact Hyderabad police station nodal officer blah blah which is the state where I lost handset.

Amazingly, these companies tend to portray themselves as customer friendly but they are completely insensitive to customer needs and requests.

One Mr. Prakash and Shabana from legal department of Aircel gave all contradictory statements saying "sir you have to approach the local bangalore police station to intervene Hyderabad police to provide information, the other person says sir you have to contact hyderabad police station where you lost your phone they will provide the details, Shabana says "sir only they can share the information through police of bangalore, Ms. Shabana says sir if you want to block the sim we can do sir, sir we are not authorized to block IMEI even though the phone has sensitive information we cannot help you with location details only with the police the information of the whereabouts of the last call received location can be shared, sir only through the police intervention is needed", Prakash says I have also lost iphone and could not help myself sir, forget and forgive sir, sir you will not get the phone back neither you can block the IMEI since the information cannot be shared with the customer directly, the call details cannot be shared, you have lost phone we cannot help with you even though the sensitive information can be accessed easily by the thief we cannot help you in any way sir. Prakash says " you know all the high end model phones are sent outside india hence it is not possible to recover the handset sir. Look at remarks made by a service providers "LEGAL DEPARTMENT" how he is encouraging the thieves and thugs, being in a responsible position how can he speak like that am shocked.

Other customers information cannot be shared I understand, but about my own handset and the details of the calls and the location cannot be shared and giving free access to whoever has possession of my handset is not customer friendly service and it is too dangerous to be associated with such networks, who give freehand to the thieves and secure information to their own customer how absurd the policies are as we can see why so many thefts are happening with these people giving freedom to use the loopholes in the system to the thieves and causing inconveniences to their customer.

Please I request Aircel and this forum to help me in this as this will make the handset useless for the thief and discourage theft of mobile phones too.

I am truly amazed at the insensitive response from Aircel to their own custome


Company: Aircel

Country: India   State: Karnataka   City: Bangalore

Category: Telecommunications

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