Am having a prepaid connection in Aircel Network and the no is 9865213645 since 2006. I have recharged the rate cutter for the value of Rs 99/- on 11-Apr.
But after my recharge, no call was charged with the above criteria and all the calls made by me was charged as 1paise per second with service tax as a regular tariff except one call made by me on 11-04-12. I have made a call to the customer service no 121 of Aircel service on 15-04-12 and the person who was replied with my query with so much arrogant. Initially one person had talked with me very roughly without saying his name and
just transferred the call to other person named Mr Selvam. I had clearly informed that I will register a complaint against you as you people are misbehaving with the customers. He is not at all worried about that complaints and he had replied me that you do as you wish we don't care about it. Even after the call made to the customer service no, the rate cutter is not activated and still the charges have been made as per the regular tariff i.e., 1 paise per second.
Please take this as a serious issue and take necessary action against this operator to not to behave like this and all the extra deducted money in my account to be reimbursed with immediate effect.
All my concern is that they are replying like this way to a person like me and what about the persons who is less educated and poor.
Please intimate the service provider that there are many ways to earn money and not to suck the blood of a common man like this way.
I had sent mail to the nodal officer and the complaints team of AIRCEL on 16-04-12 and still they are arguing that they were deducted with correct tariff. Kindly request them to provide me the itemised bill from 11-04-12 to till date for my verification.
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