To whom it may concern.
Dear Sir/Madam,
I Saloni Arora, a regular customer of Idea Postpaid with mobile number 9718691010 is using Idea from more than 3-4 months.
Few days ago I decided to activate GPRS 98 plan on my number. I searched the procedure for activation on internet and got a page on idea official site that
to activate IDEA GPRS 98 pack I have to sms ACT2GM1GB to 12345. After I done the same I got a reply from Idea which says that its an invalid keyword and I have to send... these keywords (I dont remember that) for activating the same.
When I did the same confirmation message was delivered to my phone that the service will activate in this much time.
After a particular time the service is activated and I started using internet. Now when I receive the bill then I shocked to know that my internet usage charges are more than 1200Rs. I also attached the image having printshot of the same keyword of activation.
Now I want to say that its a mistake ofIDEA network not mine. So I am not going to pay this GPRS amount (Rs 1200 something).
I request to IDEA cellular to deduct this from my current bill or finally I have to file a case in Consumer Court.
So please provide weber in my current outstanding amount so that I can continue using the service.
Thanks
Saloni Arora
Contact Person: Ashish Singla
Contact Number: 9313514351
Contact Email: [email protected]
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