Complaint / review / scam report
Idea Cellular
GPRS Fake Charges

To whom it may concern.

Dear Sir/Madam,

I Saloni Arora, a regular customer of Idea Postpaid with mobile number 9718691010 is using Idea from more than 3-4 months.

Few days ago I decided to activate GPRS 98 plan on my number. I searched the procedure for activation on internet and got a page on idea official site that

to activate IDEA GPRS 98 pack I have to sms ACT2GM1GB to 12345. After I done the same I got a reply from Idea which says that its an invalid keyword and I have to send ..... these keywords(I dont remember that) for activating the same.

When I did the same confirmation message was delivered to my phone that the service will activate in this much time.

After a particular time the service is activated and I started using internet. Now when I receive the bill then I shocked to know that my internet usage charges are more than 1200Rs.I also attached the image having printshot of the same keyword of activation.

Now I want to say that its a mistake ofIDEA network not mine. So I am not going to pay this GPRS amount(Rs 1200 something).

I request to IDEA cellular to deduct this from my current bill or finally I have to file a case in Consumer Court.

So please provide weber in my current outstanding amount so that I can continue using the service.

Thanks

Saloni Arora

Contact Person: Ashish Singla

Contact Number: 9313514351

Contact Email: ashish.insan@gmail.com
Author: ashishinsan


Offender: Idea Cellular

Country: India   State: Delhi   City: South Delhi

Category: Telecommunications

1 comment

ideacellular 8 January 2013, 2:29 AM
Dear Sir,

We wish to inform you that your complaint for GPRS related issue has already been initiated with us; under reference number 116551817 and you shall hear on the same at the earliest.

Regards,
Ideacellular
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