I have visited airtel office twice for replace old sim card with new because of some time mobile shows insert sim of sim failed., but both times airtel company representative not give a new sim card as they say in ur photo id ur photo is not cleared but i saw him my original photo id then also say we will not give u new sim card... they also not give any writing commnet about it. when i called to air tel customer care 198 they say what ever our officers say at airtel office is correct. we are not see ur photo id over phone so they r correct weather u r right or not... i have filed complain two times com. no.10187415482 and 1082536191800..from same photo id i have purchased vodafon sim they dont have any prob. with this id.but airtel have prob. hey said we are following govt.policy..waht can i do?
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