Hello My name is Chirag and my mobile no. is 9724078178,
I am using Airtel sim in my mobile. After every 15 to20 days i have been charging, and my balance is deducting from my account, without using any services. Nearly 1 month ago i had called to register complaints because i had activated DO NOT DISTURBED serivce, and i am getting service message about deducting my balance for subscribing services which had not activated, and when i had called to customer care, they said that you had activated service so you have been charged. After some calls i get my balance returned (my complaints no are: CPPWC21201267942, CBDOV20120367454, W1027692847, CPPWC21130585742, CBDPP21125550532 and many more).
But today (16/02/2011 nearly 6.00 pm) i had noticed that from half an hour, after every 2 to 3 mins my balance is deducting with Rs.0.75. When I called to customer care they said that i am using GPRS and if i will delete the GPRS settings from phone then i will not not be charged, but settings of GPRS are in my mobile for nearly 3 years, i had not charged for GPRS without using it, when i complaint to customer care, without hearing my point they had disconnected line.
So please help me that i had been complaining to Airtel customer care for a long time but no satisfied answer and service is till provided.
Please do needfull