Good Evening Sir,
I am an airtel customer. I am using airtel's blackberry service for the past 1 year. I have faced number of problems since then. It had stopped working for a while in between and after repeated calls nothing got solved. It took almost 15-20 days for the service to resume. Also, none of your customer care executives guided me and my husband properly (he had similar issues).
We are facing the same issues again for the past 3-4 days. The EDGE in our Blackberry has started coming in small letters, which means that the internet service is not working. When I called the customer care number. It took almost 15 mins for the call to reach the customer care executive. I have no idea how the 121 service is designed, whatever I press, it doesn't go to the customer care executive. I keep going round and round through the same menu. When I tried calling the 198 complaints number, it went to 121 and when the customer care executive spoke to me, she wasn't able to identify my complaint and asked me to call 198 (which I had already dialled and the call went to 121). I have no idea how this happened. She couldn't guide me properly. She couldn't even speak in English, she was speaking in Kannada and I don't understand Kannada as I am not from this state. She asked me to call the Blackberry Support number 7070 (which again I had called as we had gone through this trauma earlier as well). Before speaking to this executive I had already tried calling the Blackberry Support number, which said that the service is not available on the phone.
We tried calling the Nodal office number, where the person misguided us and asked to call again. When we tried calling again, nobody picked up the call. May I ask why airtel is giving such pathetic treatment to it's customers?? We went through this last year as well. Inspite of paying for the internet if we cannot use it then what's the point in having the service. None of the customer care executive guided us correctly. We are not able to use the internet which is quite important for us, considering our work.
We are going to wait for another 2 days and we are switching to other service provider. We have been using airtel for the past 7-8 years and I regret to say that airtel's standard has detoriated which is forcing it's customers to switch to a different service provider.
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